For many Australians, Royal Life Saving NSW (RLS) is a household name. Renowned for their incredible life saving work in the community, they’ve been working tirelessly for the last 125 years to prevent drownings and promote water safety across New South Wales.
“We provide support and guidance on best practice in aquatic risk management, reducing the occurrence and seriousness of incidents.” — Royal Life Saving Society
But what many don’t know is that up until recently, RLS relied on time-consuming, manual processes to keep their life-saving mission on track. We recently sat down with Nick Au, Aquatic Risk Services Manager at RLS, to learn how they’re transforming their approach to data capture and driving efficiency through managed integrations.
Nick and his team provide support and guidance on best practices in aquatic risk management. This includes regular site visits to waterways and aquatic facilities to conduct safety audits that help reduce the occurrence and seriousness of incidents.
Prior to working with Propel Integration Partners, these audits and checklists had to be manually loaded into their Salesforce org.
“It was a pretty time consuming, clunky process,” said Nick. “We would use an app that would create a PDF export. From there, we had to manually pick through the data in Salesforce and use Excel spreadsheets to create our reports.
The pain felt by this manual process was amplified by additional organizational challenges, like:
Without the internal resources to solve their integration challenges, RLS teamed with Propel Integrations in a fully managed integration partnership.
“We’ve been working with Propel for over three years and I really can’t fault the team. From the start, it was a great partnership. The team is always there to assist and really easy to get in touch with.”
Unlike traditional iPaaS integration solutions, Propel provides both the initial integration development and ongoing support:
“My expertise is risk management in aquatic environments. I'm not an expert when it comes to data and technology. I know what I want, but extracting it from our tool is a different story,” said Nick. “That's where Propel are great—they just make it happen. I can sleep easier knowing we've got a team of experts on our side. And that's priceless.”
With their critical aquatic safety systems connected, RLS aren’t only saving time and resources, they’re also getting more from their data, helping improve aquatic safety across the state.
“We’ve been able to achieve so much since working with Propel. It's allowed us to generate more business and raise our prices as we’re able to provide a better service to our clients.”
“I’d recommend this to any organization: engage the right people to make it happen. Because the only way we got to this level is by working with experts to bring it to life. Otherwise we'd still be using Excel spreadsheets.”